Already charged but still no premium

[afqhspot]

Hi, today I subscribed to Spotify while they're having the promo for 3months thing. I already received I message from my bank that money was deducted from my account for my subscription. But my account hasn't updated at all. It's still not on premium. I tried logging out and logging in but no dice (and the other suggestions too). Pls help

[user-removed]

Hey @afqhspot, welcome to the Spotify Community!

There are a couple things that could have happened, we’ll help you get to the bottom of it. Try to log out/ log in and see if your Premium activates. If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading? If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know how it goes 🙂

[afqhspot]

hi, i already tried logging out and logging in back. i tried uninstalling and reinstalling too. checked my subscriptions and no notifications. the only notification i got was a msg from my bank that money was deducted for my spotify subscriotion.

i cant possibly have two accounts because i just use this email to register and i didnt connect my spotify account to facebook or any other accounts.