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Nexus 5/Windows

Operating System

Android/Windows 10


My Question or Issue

My account shows up when I look it up, however I cannot actually see my profile: when I tap on my profile, it only says "an error occurred. try again?" Say goes when I try to simply modify my profile on the app, same message: i cannot see who I'm following or who's following me. If I use another account to look me up, my name does come up but again I can't actually access the profile. Interestingly enough, only on the Windows desktop application can I actually see my own profile (when I am logged in): for instance who I am following. But I'd really like to be able to access it from my phone too, and that other people can access my profile and follow me.

Can you help me out? This is puzzling

1 Reply

Hey there @aperitif,


Thanks for reaching out about this here in the Community!


Apologies for the delayed response, we just came across this thread.


This issue does sounds a bit odd, could you let us know if you’re still having troubles with this?


If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.


If that doesn't do it for you, we'll ask you to try sharing the link to your profile with a friend and see if they're able to find and follow you?


Keep us in the loop here.

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