Another user is using my account

[Diojr]

Hello Spotify

I have an account which is continously being used by another user. I have tried everything: Logging out of my Facebook, changing Facebook password, set device password, sign out everywhere and still, ever so often, my account - which i have had for years - is being used by someon else.

Could someone look into this matter for me, as this is becoming incredibly annoying.

[Maxim]

Hey @Diojr and welcome to the Community!

Spotify Support can look into this.

Contact form: http://bit.ly/SpotifyCFA (Make sure you're logged out of any Spotify accounts while using the form)

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours, sometimes even faster.

[ae67]

Every day there are posts of hacked accounts here.

Do I have to fear that one day my own account will also be hacked?