Answers Please!

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Answers Please!

aimee1990
Casual Listener

I am unable to make phone calls on my mobile as Optus has told me that I have insufficient funds due to Spotify charging me a $26.79 fee at 4.23am on 25th October 2016. I would like to know how, why and what Spotify has charged me for as I use the Free Spotify service. I have not made any purchases with Spotify and I was not awake at the time I was charged. Also on the Optus network, Spotify playback is a free service. I have been deducted $26.79 from my optus service and I would like some insight and a resolution to this problem!

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Re: Answers Please!

Spotify
Spotify

Hey @aimee1990!

 

We'd recommend you get in touch with us via this contact form.

 

You can also find us on Facebook or Twitter.

 

Give us a shout, we'll be happy to help.

 

Anyk17
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