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Apparently I have a free account but I am paying £10.99 monthly. Why?

Apparently I have a free account but I am paying £10.99 monthly. Why?

When I look at my account page it lists it as free and yet £10.99 is coming out of my bank account every month. Trying to find out why.
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This article is a good place to start and should cover your issue and help fix it. If it doesn't, there's a survey you can take at the end of the article to help you out.

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