Are not able to invite family to my premium account!

[Freedrech]

Plan

Premium

Country

 Sweden

Device

Imac, PC and Iphone

Operating System

IOS 10, windows 10 mm

My Question or Issue

 Hello

I am trying to invite a family memeber to use my Premium account. I can send the email and she recives it. But when we press the "enter code" button that comes with the mail we are just forwwarded to the log in page. According to what I have seen the next step is the page were you write the code that comes with the invitation and the you choose name ang password etc etc. I have tried many times but are just getting forwarded to the normal log in page.

[osornios · Accepted solution]

Hey @Freedrech

Each family member has to have a separate username and password, so the first step is to create new accounts for each new member (if they haven't already).

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to get a Spotify username / password. Using Facebook will not let you do that.

Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).

Send the invites to the emails they used to create their accounts.

Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did when he created the Family Plan, and also be sure all Family members use the same Internet connection (Home network) regularly.

Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.

Hope it helps. 🙂