Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Artwork fullscreen doesn't work

Artwork fullscreen doesn't work

Operating System

S7 edge,Oreo

 

My Question or Issue

 I have a premium spotify account but I do not have full screen artwork yet. Does anyone know how to solve?

Screenshot_20190203-233334_Spotify.jpg
Reply
7 Replies

Hey @Prometheus1800,


Thanks for reaching out.

 

Can you please show me an example screenshot of this feature? 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

This is the feature that i haven't 

large.png

Is the data saver mode enabled in your app? 

 

Also, make sure that 'Canvas' is enabled in your playback settings in the app.

 

Let me know how it goes!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Data saver is disabled. I don't find the option canvas. 

Thanks for letting me know.

 

Can you please send me the URL/URI of the track? 🙂

 

Also, can you let me know the version of Spotify that you're using? 

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hey @Prometheus1800.

 

Thanks for getting back to us.

 

At Spotify, we’re often testing and launching improvements and new features. When we’re testing, you may see something on the app your friend doesn’t, or get a new feature for only a temporary period.

 

Tip: Make sure you don't miss a thing by enabling automatic updates on your device. Positive developements will eventually make it to all devices 🙂

 

Let us know if you have further questions.

 

Have a nice day!

Suggested posts