Artwork fullscreen doesn't work

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Artwork fullscreen doesn't work

Prometheus1800
Casual Listener

Operating System

S7 edge,Oreo

 

My Question or Issue

 I have a premium spotify account but I do not have full screen artwork yet. Does anyone know how to solve?

Screenshot_20190203-233334_Spotify.jpg
7 Replies

Re: Artwork fullscreen doesn't work

Rock Star 24
Rock Star 24

Hey @Prometheus1800,


Thanks for reaching out.

 

Can you please show me an example screenshot of this feature? :)

MaximRock Star 24
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Re: Artwork fullscreen doesn't work

Prometheus1800
Casual Listener

This is the feature that i haven't 

large.png

Re: Artwork fullscreen doesn't work

Rock Star 24
Rock Star 24

Is the data saver mode enabled in your app? 

 

Also, make sure that 'Canvas' is enabled in your playback settings in the app.

 

Let me know how it goes!

MaximRock Star 24
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Re: Artwork fullscreen doesn't work

Prometheus1800
Casual Listener

Data saver is disabled. I don't find the option canvas. 

Re: Artwork fullscreen doesn't work

Rock Star 24
Rock Star 24

Thanks for letting me know.

 

Can you please send me the URL/URI of the track? :)

 

Also, can you let me know the version of Spotify that you're using? 

MaximRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Artwork fullscreen doesn't work

Prometheus1800
Casual Listener
Highlighted

Re: Artwork fullscreen doesn't work

Moderator
Moderator

Hey @Prometheus1800.

 

Thanks for getting back to us.

 

At Spotify, we’re often testing and launching improvements and new features. When we’re testing, you may see something on the app your friend doesn’t, or get a new feature for only a temporary period.

 

Tip: Make sure you don't miss a thing by enabling automatic updates on your device. Positive developements will eventually make it to all devices :)

 

Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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