Australian Account wont let me change location or subscription to NZ

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Australian Account wont let me change location or subscription to NZ

PippavanPaauwe
Newbie

My Australian account needs to be switched to NZ as we have moved - I have (several times) been via facebook (and spotify directly) to update details and provided NZ credit card details but they never retain and I am stuck paying from an Australian bank account that I want to close ASAP. 

 

 

1 Reply

Merik
Community Legend

Hey @PippavanPaauwe, welcome to the community!

 

I'm sorry to hear about your experience with the CS team. Hopefully, I can resolve your issue. Are you able to cancel your current subscription here? Once that is completed clear your Internet browser's cache/cookies, then try to subscribe at https://www.spotify.com/au/purchase/panel/?country=nz#__main-pci-credit-card. Let me know how it goes!

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

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