Auto disconect from my account

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Auto disconect from my account

multiphun_
Casual Listener

Device

desktop and phone

Operating System

Android / windows 10

 

My Question or Issue

After a while my account is autodisconecting with no reason .

I have the same problem on desktop ( hight-end setup ) and phone too ( samsung s8 - software updated to day ).

Btw :  with premium or withouth premium i have the same issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Auto disconect from my account

Rising Star 20 A_Musicophile
Rising Star 20

Hi there!

 

Are you signed up through Facebook or just your email address?

 

Best,

 

A

A_MusicophileRising Star 20
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
7 Replies
Solution!

Re: Auto disconect from my account

Rising Star 20 A_Musicophile
Rising Star 20

Hi there!

 

Are you signed up through Facebook or just your email address?

 

Best,

 

A

A_MusicophileRising Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Auto disconect from my account

multiphun_
Casual Listener

i used facebook for register and singing in with facebook all the time .

Re: Auto disconect from my account

Rising Star 20 A_Musicophile
Rising Star 20

You could try reaching out to tech support. If you go into 'Help' and find 'Contact Us' they should have a section that pertains to the issue you are having.

 

Hope this helps,

 

A

A_MusicophileRising Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Auto disconect from my account

derpatrom
Music Fan

About how often or in what occasion does the account disconnect? If there's no consistency, it could be a problem with your device.

Re: Auto disconect from my account

multiphun_
Casual Listener

i have the same problem on phone and dekstop too...
is autodisconecting after 2-3 hours  something like this.

Re: Auto disconect from my account

derpatrom
Music Fan

Based on this, it's probably one of these three things:

1. your cache could be overloaded (i think that's the term). next time, try clearing the cache.

2. it could be a corrupted file. If you've had the app for a while now, i'd recommend reinstalling it

3. someone could have signed into your account. this doesn't happen often, but i've seen similar issues where this has happened. don't sweat it though, the spotify team will handle it from there

 

Your welcome i hope

download.jpeg

 

Re: Auto disconect from my account

multiphun_
Casual Listener

The problem  was actually connecting with the facebook !  ( maybe facebook it autodisconecting  for security politics and things like that   )
Last days i connected with email  and password and no more random disconect !
Thx for help .

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