Help Wizard

Step 1

NEXT STEP

Automatical pauses when listening

Automatical pauses when listening

Plan

Free/Premium

Country

 Denmark

Device

Samsung Galaxy S8

Operating System

 Android Oreo

 

My Question or Issue

 When I am listening to any type of music (playlist or whatever) it pauses automatically and says "my account is being used somewhere else". Meanwhile I have changed my password and forced logout on all devices but it keeps doing it!

Please Help!

Reply
1 Reply

I’d strongly suggest changing your email and password associated with your account.

 

If playback pauses while you’re listening, someone else just started using the account elsewhere at the same moment in time. 

 

Let me know if I can assist further 🙂

Suggested posts