BEING CHARGED FOR A PREMIUM ACCOUNT, BUT ONLY ABLE TO LISTEN TO THE FREE VERSION

[geenelwells]

I have a free account with Spotify and I had tried to sign up with premium and it never worked.  I gave my credit card information and I am being charged without any access to a premium account.  HOW DO I GET IN TOUCH WITH A CUSTOMER REP?!

[JackBeau]

Hey! Thanks for coming to the community for help 🙂

First, check your subscription page to make sure it says Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Hopefully this helps! (and if it does, marking this as a "solution" will make it easier for others with the same problem to find)