Bank was charged 2 times and still no upgraded service

[carnyrob]

I did the .99 promo and my bank account was hit 2 times for the charge and I have still not recieved the service. has this happened to anyone else?

[Taylor]

Hi, and welcome to the community!

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

For the refund for the second charge, if you submit an online contact form; someone at Spotify can see what they can do.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony