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Been added to a family package when I haven't requested

Been added to a family package when I haven't requested

user-removed
Not applicable
2019-08-02 10:44 AM

Email address *snip*

 

I was on a free account solo package. Got email saying I could upgrade to premium for 60 days. Did that then next thing I know £14.99 had been taken out of my account for a family package. This is absolutely DISGUSTING! I want refunding ASAP please. I have recently lost my job & simply can't afford to be ripped off by you! I have not asked to have money taken from me!

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Avatar of Billy-J
Spotify Star
Spotify Star
2019-08-02 06:07 PM

Hey @user-removed, thanks for reaching out to the Community!

 

I'd recommend checking out Spotify's refund policy > 'Don't want Premium afterall' section for more info and the next steps to take.

 

Have a great day 🙂

Billy-JSpotify Star
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