I tried this by sending a message through the web and got an autoresponder (Spotify Case # 06883590: Account - Other ref:_00DD0pxIW._500571KKJK9:ref), so am trying again.
Here's the issue: when I log in to Spotify my account page says I'm on the Free plan, yet I am being charged $9.99 a month. Now, let's say for the sake of argument that I even intended to sign up for Spotify Premium. If I'm being charged for Premium, it ought to appear in my account. So either there's some kind glitch in your administration or I've somehow created another account that's being charged. Either way, I'm not getting something I'm paying for.
Thanks in advance for your help.
Having the same issue - does anyone know how to address?
I am having this exact same issue... where you able to get this resolved with Spotify?
Thanks for reaching out. We're sorry to hear you've been charged, but can only see Free.
It sounds like you might have a second account which is on Premium. We'd recommend following the steps here to locate the second account.
If you're unable to find a second account, or you think someone might be using your payment details, then check out these steps.
Hope this helps!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…