I tried this by sending a message through the web and got an autoresponder (Spotify Case # 06883590: Account - Other ref:_00DD0pxIW._500571KKJK9:ref), so am trying again.
Here's the issue: when I log in to Spotify my account page says I'm on the Free plan, yet I am being charged $9.99 a month. Now, let's say for the sake of argument that I even intended to sign up for Spotify Premium. If I'm being charged for Premium, it ought to appear in my account. So either there's some kind glitch in your administration or I've somehow created another account that's being charged. Either way, I'm not getting something I'm paying for.
Thanks in advance for your help.