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Being Charged for premium but dont have premium

Being Charged for premium but dont have premium

I have no idea how to reach customer service.

So to any Spotifier admins out there

 

Please investigate why I am being charged NZ$13/month adn both my spotify accounts say they are not premium.

 

Please see attached the screen print showing the billings.

 

None of these relate to my two accounts.

Spotify.JPG
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6 Replies

Hey @craigpnz,

 

If you could answer the questions below we can get a better idea of what's happening here and help.

1. When you log into your account did you use an email address or your Spotify username?
2. Do you see all your playlists in the account?
3. Could you please attach a screenshot of what you currently see when you sign in?

MaximSpotify Star
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Note: I'm not a Spotify employee.

 
Spotify.JPG

So that is the one account that i log in winto via facebook.

 

I have another FB account that alos links to a NON premium account. 

 

WAs hoping Spotify could match teh invoice mumbers to an account and let me know if I have another premium account somewhere.

 

If they do not I will stop payment on teh credit card

 

Appreciate your help

Could you post a screenshot of what you see when you sign into the Spotify Client?

 

If you don't have the client yet, you can download it here: https://spotify.com/download

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi please see screenshot attached

Spotify.JPG

$12,99 because you Subscribed through Apple, you can Cancel your Subscription by following this tutorial:

 

https://support.apple.com/en-us/HT202039

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