Being Double-Billed

[zoolou49]

Plan

Premium

Country

Canada

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue is that i am being double billed on my credit card for the last 7 months for premium , how do i get this fixed as there is no contact number to call to get this issue addressed

[osornios]

Hey @zoolou49 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

Username/ID:        xxxxxxx

If you're getting charged twice, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

Hope it helps. 🙂