Being billed but don't know what account

[tasc]

I am being billed for a family membership but don't know what subscription that is for. Maybe an old one ... How can I stop that account? How can I find out what account?

[tasc]

Edit. I am being charged two times, two different credit cards. I don't know what one of them is.

[Inesthiebauth]

I am in the same problem with you, I can't contact them because I don't have an account with them but they are taking my money out from my credit card every month

[sakura08]

Hi @tasc and @Inesthiebauth

Since you're having issues using the Contact form as you don't have an account.

Then I'd suggest you to get in touch with Spotify through  their Twitter account @SpotifyCares, or through their Facebook page, so they can check your account on their end, and to better explain what happened.

Hope it helps.

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P.S. I'm not a Spotify employee

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