Being charged £10 for Premium with NUS Discount

[ricky_chotai]

Hello,

My Credit card was charged £10 for the last 2 months. I have a valid NUS extra card, can someone look into this please?

[Peter__ · Accepted solution]

Hey @ricky_chotai ! Welcome to the community 🙂

All billing issues are best dealt with by the payments team. If you could get in touch with them directly using the online contact form they will be able to check this out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[ricky_chotai]

Thanks will do this..

[ricky_chotai]

It has been two days and spotify has not yet got back me. I am deeply frustrated that spotify keeps taking money.

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Can please look into this urgently? 

[Joe]

When did you reply to the automated response @ricky_chotai ?

[ricky_chotai]

2 days and I got a personal response.

[Peter__]

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@ricky_chotai wrote:

2 days and I got a personal response.

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Just to confirm before escalating, you:

- Replied to the automated email reply.

- Got a response from a Spotify support advisor.

- Replied to that email.

- Are now waiting for their response? 

If so, can you post your case number (#) here?

Peter

[ricky_chotai]

now had a second response which I replied 6 days ago. Such poor service. 

[Peter__]

Unfortunately since cases sometimes get bumped between teams it can take a little time. 

Is it all sorted or are you waiting on another response? 

Peter

[ricky_chotai]

still waiting for a response. I am now out of pocket, had money taken without authrisation and poor customer service. I am really feel let down.

[user-removed]

Hi Ricky,

Your case is still with the Payment Team.  I have sent them a reminder.

[ricky_chotai]

If this is not resolved in 24 hours I will be opening a case with my credit cards fraud team

[Sam]

The team's looking at it now. Don't worry, they're a nice bunch. No-one's going to be left out of pocket.

[ricky_chotai]

i trust that to be the case however the taking of funds when i was in credit is unacceptable.

[ricky_chotai]

As promised no one bothered to get in touch. I have opend disputes via paypal and my credit card company.