Being charged 5 months after cancelling free trial???

[helpplz4]

I set my mum up on a free trial to see if she'd like it, but she didn't use it. I cancelled the free trial but she has just noticed on her credit card statement that she has been getting charged for the last 5 months?? I've cancelled her account again. Is there any way to get a refund for this? She hasn't used spotify at all and I don't know why it didn't stop when I cancelled her account 5 months ago

[Maxim]

Hey @helpplz4,

Please check out this support article about Spotify's Refund policy: https://support.spotify.com/account_payment_help/managing_payments/refund-policy/.