Being charged $9.99 instead of $4.99

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Being charged $9.99 instead of $4.99

JakeDioli
Casual Listener

My 3 months for $1 was about to expire so I signed up for the student version of Spotify premium ($4.99) but still got charged $9.99. Under my account info it says I'm subscribed to the $4.99 student discount, so I shouldn't be being charged the full price. Any way to get my 5 bucks back? 

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Re: Being charged $9.99 instead of $4.99

MaryS
Roadie

Hey,

 

Thanks for clarifying that. 

 

Spotify Customer Support can certainly help you on this. 

 

Get in touch with them via email by filling out this online form here.

 

You can also tweet your concern to @SpotifyCares on Twitter.

 

Thanks!

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Re: Being charged $9.99 instead of $4.99

MaryS
Roadie

Hey there!

 

Thanks for your post and welcome to the Spotify Community!

 

Did you sign up for the student discount before or after your trial expired? If after the trial ended, this means your account switched over to the regular rate.

 

No worries though, your account will switch over to the discounted rate on your next due payment date.

Re: Being charged $9.99 instead of $4.99

JakeDioli
Casual Listener
It was a day or two before the 3 months were up.
Solution!

Re: Being charged $9.99 instead of $4.99

MaryS
Roadie

Hey,

 

Thanks for clarifying that. 

 

Spotify Customer Support can certainly help you on this. 

 

Get in touch with them via email by filling out this online form here.

 

You can also tweet your concern to @SpotifyCares on Twitter.

 

Thanks!

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