Being charged but don’t have premium anymore

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Being charged but don’t have premium anymore

June01
Newbie

Hi I have three accounts with Spotify and none of them have premium yet I am being charged for it. I would like to cancel this completely but as it’s saying I don’t have premium with any of my accounts I don’t know how to this? 

Also is there no contact number or email address for Spotify? This is very frustrating when you’re being charged for a service you’re not getting and there is no way of contacting you to sort it out.

 

June

3 Replies

Melody
Community Manager
Community Manager

Hey there, @June01

 

Thanks for coming to the Spotify Community.

 

In this case, we'd recommend checking out the link here:

https://support.spotify.com/account_payment_help/payment_help/why-am-i-being-charged/

 

Let us know if this helps out!

All the best,

/M

Sam-mackinnon88
Casual Listener

Same problem.

How do I get refunded

Chris
Spotify
Spotify

Hey @Sam-mackinnon88,

Thanks for reaching out. We're sorry to hear you've been charged for Premium, but can only see Free. 

 

It sounds like you might have a second account which is on Premium. We'd recommend following the steps here to locate the second account. 

 

If you're unable to find a second account, or you think someone might be using your payment details, then check out these steps

 

Hope this helps!

 
 

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