Being charged double for the last year!!!! Ridiculous

[Lauraberlin]

 Hi there, 

Spotify has fully been charging me twice for the same account each single month for more than a year. My dad's and my own credit card have been charged 9.99 per month for my own account (he pays 9.99 for his own account on top of that). How can I get my money back??!!

The RIDICULOUS thing is that I've had this problem once before with Spotify!! After several emails back and forth two years ago they realised they'd mistakenly charged me double and I got one year Spotify for free - I find it incredible I have to deal with the same crap now over again. Who can I speak to about this?? I need an email address so I can send confidential info.

Any help much appreciated! 

Laura

[Ox1 · Accepted solution]

Hello!
You need to contact Spotify support:
https://support.spotify.com/contact-spotify-support/
Select these options: Subscription -> I've been charged twice -> I still need help
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Tell me if it worked, please 😉 Have a great day!

[Lauraberlin]

Thank you ThePonti, I've just emailed the Customer Service team and will let you know if I don't hear back!

Thanks for your quick help - really hope this works.