Being charged for free account

[birt]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

i am being charged for 4 months in a row when I never should have been charged at all. 2 times it cost me an overdraft fee. I have tried to contact Spotify to resolve this but it is very difficult to contact. Please help

[PrettyMuchSwiss]

Hey there,

Thank you for reaching out to the community.

Maybe you can explain how this worked? Did you once have the premium plan selected but then canceled it but kept paying for it? I recommend checking out this support page, which is about the issue you are encountering. And if you are wondering, these are Spotify's refund policies.

I hope my answer was helpful, and I wish you a great day.