Being charged for normal premium and student discount premium

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Being charged for normal premium and student discount premium

idmason05
Newbie

Hi, could anyone please help me?? I just got my phone bill from O2 and I am being charged £9.99 for spotify for the 3/10/15, but when I log into spotify, it says I will be charged £4.99 (student discount which is what I am supposed to have) on 5/10/15. I have spoken to O2 and they say it is spotify's problem. I don't want to keep paying £15 for a spotify account!! Please please help!!

1 Reply

Re: Being charged for normal premium and student discount premium

jean3601
Community Legend

Hello @idmason05, Welcome to the community! :)

You can contact Spotify support here to assist you with your issue :)

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you :)

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you :)

I hope this helped solve your issue :)

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