Being charged for premium even tho i dont have it.

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Being charged for premium even tho i dont have it.

mcarthur
Casual Listener

My credit card is being charged for a spotify premium subscription but my accont doesnt have one and i didnt set one up recently this has happened twice once this month and once last.  Any help is greatly appreciated

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Re: Being charged for premium even tho i dont have it.

Peter__
Community Legend

@mcarthur wrote:

My credit card is being charged for a spotify premium subscription but my accont doesnt have one and i didnt set one up recently this has happened twice once this month and once last.  Any help is greatly appreciated


Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form since this is a payments issue and they will be able to look into it a little closer for you. Don't worry, if you have been overcharged and not using premium they should be able to refund you 😉


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Being charged for premium even tho i dont have it.

mcarthur
Casual Listener

ok thanks for the help mate

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