Help Wizard

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Being charged for premium now for one year and can't cancel

Being charged for premium now for one year and can't cancel

I signed up over a year ago have never received premium and have done everything they say but I am still being charged every month. How can I stop this? I'm am ready to sue spotify
1 Reply

Hi @Janesicaj. It sounds like you may have a second account. If you can think of possible login credentials for the account I would try and locate them as this will speed things up later on. Once you've found them, or if you cannot, I would then contact support so that they can ensure that the second account doesn't cause any future issues. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.

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