Being charged for premium when I cancelled my subscription.

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Being charged for premium when I cancelled my subscription.

Dc43
Casual Listener
I had made sure that my automatic renewal was off so that this wouldn't happen but when my Spotify premium expired I was charged again. I would like to know why and I would also like my money back!!!
3 Replies

Re: Being charged for premium when I cancelled my subscription.

Rock Star 24
Rock Star 24

Hey @Dc43,

 

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

MaximRock Star 24
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Re: Being charged for premium when I cancelled my subscription.

Dc43
Casual Listener
I haven't gotten any confirmation of any charges to my card but yet the money was taken out of my account
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Re: Being charged for premium when I cancelled my subscription.

Rock Star 24
Rock Star 24

It sounds like you didn't complete the cancellation process. Please give that another try via your subscription page. You'll then receive a confirmation email shortly after that.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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