Being charged premium

[emmadima1]

I am being charged for premium but my account is standard. I would like a premium account, but am sick of this happening. This is the second time this has happened. Not happy.

[KatesHere]

Hey there @emmadima1, welcome to the community!

That's not good. No worries though, let's try to troubleshoot this! First of all, can you make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium.
2. If you're on Premium, try signing out and back into the app.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that step doesn't help, please take this survey that can point you out in the right direction.

Let me know how this helps!

K