Being charged twice a month. Please help!

[dabaitu888]

Hello, I have been charged twice a month for months now. Each month, I am being charged for $14.99 premium on 10th and $9.99 on 3rd of the month.    Can you please stop and refund the charge?  My name is Linda Putt.

 Thanks.

[dabaitu888]

cancelling my account for now until this is fixed. 😞

[KatesHere]

Hey there @dabaitu888, welcome to the community!

That sounds very odd. Do you have another account you're paying for? You can check this support site article on how to locate it. If that's not the case, I'd recommend getting in touch with a member of the Spotify staff so that they can take a look backstage for you.

You can drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back within a day or two.

Hope this helps!

K