Being charged twice a month

Chloe96 · 2016-04-03

Hiya,

I have been a premium member for a few months now but then I got unidays and changes my account to the discount student one. But I'm still being charged £9.99 but then also being charged the £4.99 as well.

I don't know what to do to change and stop this so please help me

Thanks

Maxim · 2016-04-03

Hey @Chloe96,

Please check if you've been given one or two months of Premium here: https://www.spotify.com/account/subscription/

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Chloe96 · 2016-04-22

I pay for one month at a time but it's charging me twice with different amounts and on different days so I'm not sure what to do

Maxim · 2016-04-22

Hi,

You can view your reciepts at https://www.spotify.com/account/subscription/receipt/

Maybe that will help you.

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Chloe96 · 2016-04-22

On my receipts on Spotify it says I haven't been charged twice but on my bank statement I have been?

Maxim · 2016-04-22

@Chloe96

It's likely have more than one Spotify account.

Check with your friends/family to see if anyone you know subscribed with your payment details.
Make sure you haven’t started an additional Spotify Premium subscription.

What to do: Spotify has send a receipt to your inbox when you start a new subscription. So check all your email addresses. If you find a second account, log into it, and cancel the subscription.

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