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Being charged twice and no response after filling out contact form.

Being charged twice and no response after filling out contact form.

I am being billed twice per month. I have used the contact form twice to try to resolove this issue but, I have got nothign back after sumbmitting my concerns.  There is nothing in my spam folder in my email and there seems to be no other way to contact Spotify. Am I missing something? Is there a phoen number for the billing department? I am just going to cancel my subscription if I can't get this resolved soon. If anyone has any advice, I would love to hear it. 

Thanks. 

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4 Replies

Did you get the automated confirmation email which contains your case number when you got in touch or have you received nothing at all?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Yes,

Spotify Case # 01925817

and 

Spotify Case # 01944921

Asking someone to check one of those out for you now.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thank you. 

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