Being charged when I didn't fully sign up for premium

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Being charged when I didn't fully sign up for premium

asapb360
Newbie

Is there someone I can actually contact? I wanted to sign up for student rate premium, but didn't have a card to do it with, and then they turn around and take $7 away from me without giving me premium or anything? Can I get a refund?

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Re: Being charged when I didn't fully sign up for premium

Rock Star 24
Rock Star 24

Hey @asapb360,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximRock Star 24
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1 Reply
Solution!

Re: Being charged when I didn't fully sign up for premium

Rock Star 24
Rock Star 24

Hey @asapb360,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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