Being charged with out an account

[Cjsmelcer]

I continue to receive a charge on my bank account monthly from Spotify without having a subscription. How can I cancel this so I’m not losing money?

[KatesHere]

Hey there @Cjsmelcer, welcome to the community!

That's not good. Could you be paying for another account? In order to cancel that account, you will need to follow the steps in this guide to locate it and successfully login in order to cancel. If you're unable to find it, you can get in touch with a member of the Spotify staff so that they can take a look backstage for you. 

You can drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back within a day or two.

Hope this helps! Happy Holidays 🙂

K