Being overcharged and still not getting premium

[rileyjulianne]

I have been overcharged for a premium account. I tried to upgrade my account to premium, and I am a college student, so I was prepared to make use of the student discount and the upgrade page closed out while trying to verify me, after charging me $5.49. After this I re-entered my information to try again to upgrade to premium and was charged a second time! This time it still wouldn't verify me as a student. So now I have paid $10.98 and still do not have spotify premium!

[Taylor]

Hi, and welcome to the community!

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

If you submit an online contact form; someone at Spotify can look into refunding you for any excess spent, however it should just mean you have two months so it is unlikely this will be necessary.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

~T