Being overcharged

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Being overcharged

Summerhill1
Newbie
I have been Overcharged. I am on Free and had $11.99 taken from my bank. I have tried to contact Spotity 6 times with no solution or proper answer. I continue to get emails with links not revalent to my situation. I have contactes my bank and they are willing to put a dispute in over that payment as I am on Free. Check my profile please. I can't even cancel 'A premium service', which is what I was charged for, as it says Free on my profile.
1 Reply

Re: Being overcharged

Alejandro_C
Spotify Legend

Hey, welcome to the Spotify Community!

 

We’ll help you get to the bottom of this. If you're sure you have a Free subscription, you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account: https://support.spotify.com/account_payment_help/solutions/do-i-have-an-additional-account/


Let us know if you have any questions. Thanks!

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