Better user experience for family premium registration

[bernardofbbraga]

check this user experience my wife just had with the premium family plan invite she received from me. I guess you'll like to improve this.

She received the link, clicked on it and was asked if she lived in the same house as a number id

not my name, just a bunch of numbers

such as 123431445

then on the last "confirm" button she was impatient because our internet is not working well lately, she clicked the confirm button twice somehow

she was then told she could not join the family plan because she was already in a family plan

we got confused

went to spotify.com

first thing that pops up is an ad to buy family premium

in the configurations we found that the plan had been successfully linked to her account

end of story

hope that story can help make the experience better. Simply by disabling the confirm button after she clicked it for the first time would help a lot

or maybe not telling the user they could not join the plan they just joined by checking if the id of the plan is the same or something

[Maria_B]

Hey @bernardofbbraga!

Welcome to the Spotify Community.

Thanks for your feedback. We'll make sure to pass on all of your comments to the right team.

Let us know if there's anything else that we can do for you.