Billed 2 times, impossible to change username + avatar

Reply
Highlighted

Billed 2 times, impossible to change username + avatar

Visitor

[snip - Community Moderator edit]

 

Hello. You charged me 2 times. Impossible for me to change that weird username. Impossible also for me to change avatar. Email address confirmed.

 

Thanks for the help,

Yan

1 Reply

Re: Billed 2 times, impossible to change username + avatar

Rock Star 7
Rock Star 7

Hey, @orangcrsh02 
Welcome to Spotify Community and thanks for reaching out here!

About your payment issue, I recommend that you take a look at this support article to get help with it, initially. Perhaps you have two accounts liked to your credit card (or another payment method you use). So, I suggest that you take a look at your Receipts page and check if there is more than one receipt in the same month. 

About your username, it's not possible to change it. You should have created a custom display name when you created your account. Now, you need to create a new account or link your Spotify account to your Facebook account. More information here:

Last, but not least, you can change your profile picture using the desktop application, following these steps here.

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS