Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hello,
Have contacted your customer liason (using form twice) now, still no response back on advise. Please can you look into this asap and refund me for Dec 2013 and Jan 2014. I've added my case number in the message.
Thanks
Hello!
Have you replied to the automated response (if you got one)? If so i can escalate this for you,
Hi,
This is what I got which says not to respond to the email, so I didn't.
---------
Kind regards,
Spotify Customer Service Team
Don't get caught in cyber-space: This is an automated e-mail so please don't reply to it.
For your reference this is Case #: 01148983
Even if it says don't reply please respond to it and it will get to a customer agent and you will have response soon 🙂
OK, have responded - hope you're right!!
Thanks
Hi SnowyEagles,
I have checked your case history and we did send a reply back on the 2nd. This must have been filtered into your Spam. The reason why you are being charged twice is that you do have two accounts - one attached to your Facebook and another linked to your gmail.
I can see that you have not been using the Facebook-linked one, so I have cancelled that subscription and have sent you a refund. This can take 3-5 working days to complete. I will also be sending you a confirmation back via your case - so could you please check that you have got it?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…