Billed for premium after cancelling


Billed for premium after cancelling


I cancelled my premium membership more than a year ago but it looks like I am being billed for it still. When I log in and check it says I am using the Free plan. Can I get a refund for this? Thanks. 


1 Reply

Re: Billed for premium after cancelling

Rock Star 22
Rock Star 22

Hey @Valentina83, thanks for reaching out to the Community!

I'm sorry to hear this. Could you send me a screenshot of your receipts page to see if you're being charged on your account or a different account? Make sure to hide sensitive info when posting to the Community.


You can also check out this article for some more steps.

Keep me posted.



Billy-JRock Star 22
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