Billed twice.

[dickye]

Hello!

I got billed twice in the end of July, and now Spotify wants to bill me again for coming month.

Can you extend my premium for this month without me paying?

[Liam]

Hi there 🙂

It is likely you have two accounts running premium - this isn't actually unusual, as sometimes an account can be made using Facebook.

If you login using a username, can I suggest you try logging in with FB and seeing if that's a different account with a subscription? You can then cancel it.

You can then use the Support Form to request a refund. If you don't have a FB login, you can use the Support Form again, and they will track down the other account, or the reason for the double payment and will refund you 🙂

Liam

[dickye]

The thing is.. I think I made this happen because I wanted to cancel the subscription for a few days and then active it again so it would bill me on a later date.
But Im pretty sure I clicked it twice. I know I only use one account. And on my bankaccount it says "99 SEK Spotify" two times the same day.
So I guess I clicked it twice or something 🙂

[Peter__]

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@dickye wrote:

The thing is.. I think I made this happen because I wanted to cancel the subscription for a few days and then active it again so it would bill me on a later date.
But Im pretty sure I clicked it twice. I know I only use one account. And on my bankaccount it says "99 SEK Spotify" two times the same day.
So I guess I clicked it twice or something 🙂

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Does the renewal date on your online account match the fact you have paid twice? 

Peter

[dickye]

I have gotten two receipts on my email and two billings on my internet back account

[Jamie]

Hi dickye,

Welcome to the Community.

I can see that you have inadvertently created a second account and started a second subscription on it.

Not to worry, it's an easy fix. Just get in touch using the online form, post the 8 digit case # and we'll sort this out 🙂

[dickyee]

Alot of issues right nooow.. The link i clicked yesterday sent me to that page where i had to "complete my profile" but I couldnt log in anywhere so I had to create another acocount..

Where do I find this 8 digit case?

Thanks 🙂

[Peter__]

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@dickyee wrote:

Alot of issues right nooow.. The link i clicked yesterday sent me to that page where i had to "complete my profile" but I couldnt log in anywhere so I had to create another acocount..

Where do I find this 8 digit case?

Thanks 🙂

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It is displayed on screen when you submit a contact form and in the automated email reply you get which confirms you have submitted a contact form 😉 

Peter

[dickyee]

Uhhrrr this is what I got back.. 00889175 thats 8 digits! 🙂

[Peter__]

I'll get that escalated for you now 😉 

Peter

[Adam]

Sorry for the slow reply but it looks like my colleague got back to you. Hopefully everything got fixed up!

[dickyee]

haven't seen any refund or anything on my internet bank yet so I dont know really 🙂
Just got reminded of this issue when my buddy said he had problems with his spotify getting hacked and nobody answering his e-mails..
so whats up?:)

[Jamie]

I can see that one of our advisors sent an e-mail to you on the 29th of August which has not yet been replied to.

If you haven't received this reply, please have a look through your spam filter (where it may be hiding), send an e-mail in reply and we'll be happy to sort this for you ASAP.

[dickyee]

I have looked through all my emails and I can't find that mail.
Can someone send it again?

[dickye]

Hello helpers @ spotify.
Nothing has been sorted out yet, would be happy if someone answered my latest reply.

[Peter__]

I'll ask someone to get that sent out again for you. 

Peter

[Robbie]

Hello! We don't seem to have a reply, so we've resent the email for you. Could it be from a different email address?

Please have a look and reply with the requested information. We'll make sure to help out.