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Hey! Welcome to the community 🙂
It sounds like you have multiple accounts with subscriptions running on them (possibly unknowningly). If you get in touch with the customer services team directly using the online contact form they will be able to get this straightened out for you.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Peter
Spotify Community Mentor and Troubleshooter
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I paid to upgrade to Premium, however my account still says I'm using the Free Spotify. I'm getting billed and want to cancel my subscription.
Why can't I get a simple email or phone number to call?!
Read this post for troubleshooting steps and how to contact support if the steps don't work
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...
I was billed today but I want to cancel spotify. There is no button in subscription page, as it was explained in "help" section. Why don't you have an-email?? Or telephone? This looks amateur!
My debit card keeps getting billed for $9.99 per month and neither one of our accounts show it should be. How do i get this stopped and refunded?
Spotify has charged me multiple months for one months use... NOW they have me as free service when billing me for Premium!!!! Apple here I come!!!
I'm in Mexico and always got charged monthly basis 99 mxp, on July 5th I got charged with 149 mxp. I have not change nothing on my account. Regards
I have a free account but I'm being charged for premium. I've double checked my account and I'm definitely a Free account holder. What now?
Hi,
I tryied Premium for the fisrt time because I saw the offer to get Spotify for three months for 0,99 cents in the official webpage.
I visited my account and you charged me 9,99 €. I feel so rip off.
I would like you to give me back my money or at least accomplish with what you offer.
Thank you.
I need this charge canceled or my premium to be fixed - have done all the trouble shooting out there.
Ive now 3 months spotify premium
but ive never paid for it.
I dont get it, they have al my things so they can get 9.99 from me but im still not paying anything
Having trouble logging into Hulu is saying I need a subscription even though my subscription is through Spotify. It keeps logging me out and asking me to log in.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…