Billing Issues

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Billing Issues

Newbie

I have a problem with my billing. I signed up for spotify 3 months ago on the 15th March but around  the 7th of each month it keeps telling me how payment has failed so is there anyway I can change this because it is getting frustrating. I also have had instances where I get billed twice 

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Re: Billing Issues

Rock Star 21
Rock Star 21

Hi @Onkarabile, thanks for writing!

 

First of all, can you please click on the link bellow and tell me know if your account status is set to Free or Premium?

 

https://www.spotify.com/account/overview/

 

Also, it's possible that you have more than one Spotify account.

 

Please follow this guide to finding any other accounts you might have subscribed to Premium.

 

BittencourtRock Star 21
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