Blocked account

[Agostinalauri]

I paid for premium and it worked for a few months and then you blocked my account due to payment problems.I re entered my information and it says "your method of payment is not having a good day" for a while now,i called my credit card and everything it's fine,please fix it or i'll switch to google play because i'm tired of this kind of innecesary problems

[LordRollin]

hI @Agostinalauri. Sorry to hear that you've run into this issue. If you're account has been locked due to non-payment, then you'll want to reach out to support so that they can work that out for you. To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.

Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling. Please let me know if you run into any further issues that I might be able to assist you with. Cheers!