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I revoked my rights for spotify to bill my account and cancelled my free trial and they still charged me. What they did was illegal so I can take legal action if not refunded. Please take care of this
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Hey Rissa,

 

Could you please contact our payment team at this link?  They will help you sort this out.

 

i have a family package and one my son's suddenly lost his Premium. should i just cancel the whole thing?

@joke3792 

 

Read this for troubleshooting steps. If you still have trouble, there is a link to the contact form at the bottom of the post.

 

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

MattSudaSpotify Star
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