Bogus

[rissa]

I revoked my rights for spotify to bill my account and cancelled my free trial and they still charged me. What they did was illegal so I can take legal action if not refunded. Please take care of this

[user-removed]

Hey Rissa,

Could you please contact our payment team at this link?  They will help you sort this out.

[joke3792]

i have a family package and one my son's suddenly lost his Premium. should i just cancel the whole thing?

[MattSuda]

@joke3792 

Read this for troubleshooting steps. If you still have trouble, there is a link to the contact form at the bottom of the post.

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...