Something needs to be fixed with the Student Discount Premium taking our money and giving us nothing in return. It's supposed to be a nice thing for us "POOR" students to have but instead we're getting robbed. I can't afford $5 handouts. I failed to find my name on my college's enrollment list so I backed out of the transaction. Apparently that doesn't matter. They will take your money no matter what and you're left without Premium. No, I don't have a receipt because I never finished the transaction. And no, I do not have another account that would be Premium. I have my bank statement that shows I had $5 removed and I have my account to prove I don't have Premium. If I can't get a positive ending to this problem you have lost a customer who planned to be loyal.