Bought Premium before december 31

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Bought Premium before december 31

Sanyrual
Casual Listener

Hello, so i've heard the ad on spotify that says buy premium before last year's december 31 and get 2 months free. So i upgraded. Did not get the promised 2 months free of premium. Can anyone explain me whats wrong ? Thank you. And i posted this in a wrong section. Sorry for that.

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Re: Bought Premium before december 31

MattSuda
Community Legend

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

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Solution!

Re: Bought Premium before december 31

MattSuda
Community Legend

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

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