Bought Premium but No Receipt and Still Free

[DJFutbolZ]

I bought Spotify Premium for a month through renewing an expired Spotify subscription under Manage Subscriptions in View my Apple ID. I payed $13.99 for the subscriptions with an iTunes card and I was not emailed a receipt and my account still says Free. I have checked the my desktop account and there it also still says that i dont have Premium. Please someone fix this.

[Dhogan]

I am having this same problem! Payed this morning the same way and it charged my itunes but still says my account free. And no email either. I have signed out and back into my account and also reinstalled the app. Nothing!

[user-removed]

The reason why you can't buy Spotify Premium with iTunes money is because there is an Intro Offer, in this case it's the 3 months for 0.99.

Spotify tweeted about this:

"During our Intro Offer, in-app purchases are not available. Get started with Premium at https://www.spotify.com/premium"

https://twitter.com/SpotifyCares/status/735442901442908160

[Megandickerson]

Wait so what do you do if you've spent the money already but you don't have it? If I cancel and redo it when it's over, will I lose my money?

[user-removed]

I would suggest getting a refund from Apple, I did that and got my money back.

[Megandickerson]

How do you get a refund from Apple?

[user-removed]

Google 'Apple report a problem' -> sign in, then the rest it pretty self explanatory.

[Megandickerson]

Thank you so much! I ended up contacted Apple and they fully refunded my purchase. I didn't even think to get them involved, thanks again!

[user-removed]

No problem 🙂